Small Business Conversation


Welcome to the Australia Post Small Business Conversation.

See what small business is saying about small business, post your insights and tell us how Australia Post could help you. Here you can do, or access, the following:



Welcome to the Australia Post Small Business Conversation.

See what small business is saying about small business, post your insights and tell us how Australia Post could help you. Here you can do, or access, the following:


Here we welcome your questions about how we can help to support your small business.

Please check the current conversations or previously answered questions to see the information currently available. 

If it haven't been asked, enter your question in the space provided and we'll respond as soon as we can.

If you question relates to a current mail problem or service issue, please don't post it here. To have your issue addressed, please contact our Customer Care unit. Questions relating to current mail or service problems won't be answered in this forum. 

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  • Postage Costs. I have recently signed up to Sendle, which is a certified carbon neutral delivery service that access capacity from partner courier firms. Postage through them is $2 or more cheaper than Australia Post delivery costs on business 250 rates. Would love to see a) a carbon neutral service b)competitive postage rates.

    Gauri Maini asked over 1 year ago

    Thanks for your suggestions.  We are certainly very focused on providing a competitively priced service for our business customers.  Pricing varies among parcel delivery companies and destinations but selecting the right delivery option is also about convenience, reach and value for money. Part of the challenge is pricing products and services to account for the convenience and reach of Australia Post right across Australia.  It is something we continue to work on.  

    With regard to the impact of carbon emissions, click here to see the significant investment we are making across our business through our environmental strategy, which includes exploring ways to become more efficient and adopt alternative fuels across our transport fleet.

    Thanks again for taking the time to post your question.